Question 1

How can I contact customer service?

Accepted Answer

You can contact customer service via the chat or filling out the form under "contact us", or by email at contact@nordicsirene.com.

Question 2

How long does it take to receive a response to inquiries?

Accepted Answer

We strive to respond to all inquiries as quickly as possible. You can expect a reply within 24 hours on business days.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept payments via Visa, VIPPS, PayPal and Klarna.

Question 4

Do you offer free shipping?

Accepted Answer

We offer free shipping for orders over 5,000 NOK to the following countries: 🇳🇴 🇸🇪 🇩🇰 🇫🇮 🇩🇪 🇧🇪.

Question 5

What is the delivery time for international orders?

Accepted Answer

The delivery time for international orders varies, but it usually takes between 5-10 business days.

Question 6

Can I track my order?

Accepted Answer

Yes, all orders can be tracked. You will receive a tracking link via email as soon as your order has been shipped.

Question 7

What should I do if I receive the wrong or defective items?

Accepted Answer

We apologize if you have received the wrong or defective items. Please contact customer service, and we will resolve the issue as quickly as possible.

Question 8

Do you have a physical store I can visit?

Accepted Answer

We are currently an online-only store and do not have a physical location.

Question 9

How can I be sure that the clothing will fit me?

Accepted Answer

We have a size guide available on our website to help you find the right fit. If you still have questions about sizing, don't hesitate to contact customer service.

Question 10

What should I do if I forget my password?

Accepted Answer

You can reset your password by clicking on the "Forgot password?" link on the login page. You will receive instructions via email on how to reset your password.

Question 11

How do I take care of my bikinis to ensure the longest possible lifespan?

Accepted Answer

Hand Wash: We recommend gently hand washing your bikini with lukewarm water and mild soap. Avoid rubbing or wringing the bikini too hard, as this may cause fabric deformation and loss of elasticity.
Avoid Machine Washing: Do not wash your bikini in a washing machine, as this can damage the delicate fibers and cause colors to fade or lose elasticity.
Air Dry: After hand washing, let the bikini air dry on a flat surface in the shade. Avoid drying it directly in the sun, as this may lead to color fading and fabric deformation.
Avoid Dry Cleaning: Do not use chemical cleaning agents or bleach on your bikini, as this can damage both the fabric and any embellishments.
Storage: Once the bikini is completely dry, store it in a cool, dry place, preferably away from direct sunlight and heat sources. Avoid folding or compressing the bikini too tightly during storage to maintain its shape and elasticity.

FAQ

Frequently asked questions